Last Updated: 02 June 2026
Privacy Policy for Pro Locksmith Redmond
Pro Locksmith Redmond ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how Pro Locksmith Redmond collects, uses, discloses, and protects your personal information when you use our services or visit our website, located in Redmond, WA, USA.
By engaging with Pro Locksmith Redmond, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Pro Locksmith Redmond collects various types of information to provide and improve our locksmith services.
1.1 Personal Information You Provide Voluntarily
This includes information you provide directly to us when you: * Contact Us: Through our website's contact forms, email (support@prolocksmithredmond.com), or phone calls. This may include your name, email address, phone number, and details regarding your locksmith needs (e.g., type of service required, location for service). * Request Service: When you schedule an appointment or request emergency service, we collect your service address (e.g., 16623 NE 90th Ct, Redmond, WA 98052, USA), billing address, and specific details necessary to perform the locksmith service. * Make Payments: While Pro Locksmith Redmond primarily uses third-party payment processors for transactions, we may collect billing information such as your name and address, though sensitive payment card details are processed directly by secure third-party platforms and are not stored on our servers.1.2 Non-Personal Information and Usage Data
When you visit our website, we may automatically collect certain non-personal information about your device and browsing activity. This may include: * Log Data: Your Internet Protocol (IP) address, browser type, operating system, referring/exit pages, and the date and time of your visit. * Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information.2. How We Use Your Information
Pro Locksmith Redmond uses the collected information for various purposes, primarily to provide and improve our services, and to communicate with you. * To Provide and Manage Services: To schedule and dispatch locksmith technicians, perform requested services, and process payments. * To Communicate with You: To respond to your inquiries, confirm appointments, provide service updates, and send important notices regarding our services. * For Internal Operations: To improve our services, website functionality, and customer support; for accounting, record-keeping, and administrative purposes. * For Security and Fraud Prevention: To protect our services, clients, and employees from fraud or other security threats. * To Comply with Legal Obligations: To meet any applicable legal, regulatory, or judicial requirements.
Pro Locksmith Redmond does not sell your personal information to third parties.
3. Data Protection and Security Measures
Pro Locksmith Redmond is committed to protecting your personal information. We implement reasonable physical, technical, and administrative security measures to safeguard the information we collect and process. These measures include: * Secure Servers: Our website and data are hosted on secure servers. * Data Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted through our website. * Access Controls: Access to personal information is restricted to authorized employees and technicians who need the information to perform their job functions. * Employee Training: Our staff is trained on data privacy and security protocols.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Pro Locksmith Redmond cannot guarantee its absolute security.
4. Third-Party Services
Pro Locksmith Redmond may utilize third-party services to enhance our operations and service delivery. * Google Analytics: We use Google Analytics to collect data about website traffic and usage patterns. This helps us understand how visitors engage with our website and improve the user experience. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can review Google's privacy policy here. * Payment Processors: For secure transaction processing, we use reputable third-party payment processors. When you make a payment, your financial information is transmitted directly to these processors and is subject to their respective privacy policies. Pro Locksmith Redmond does not store your full payment card details on our servers.
We carefully select third-party service providers and ensure they adhere to robust data protection standards.
5. Cookies and Tracking Technologies
Pro Locksmith Redmond's website uses "cookies" and similar tracking technologies to enhance your browsing experience and analyze website usage. * What are Cookies? Cookies are small data files placed on your device (computer or mobile device) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information. * How We Use Cookies: We use cookies for several purposes: * Essential Cookies: Necessary for the website to function correctly (e.g., form submissions). * Analytics/Performance Cookies: To collect information about how visitors use our website, allowing us to improve its performance and design. * Functional Cookies: To remember choices you make (like language preferences) and provide enhanced, more personalized features. * Your Choices Regarding Cookies: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
6. Your Privacy Rights Under US State Privacy Laws
Pro Locksmith Redmond respects your privacy rights. Depending on your state of residence, you may have specific rights concerning your personal information under applicable US state privacy laws, such as the California Consumer Privacy Act (CCPA). These rights may include: * Right to Know: You have the right to request that Pro Locksmith Redmond disclose what personal information we collect, use, disclose, and sell. We do not sell your personal information. * Right to Access: You have the right to request a copy of the specific pieces of personal information we have collected about you. * Right to Delete: You have the right to request the deletion of personal information that Pro Locksmith Redmond has collected from you, subject to certain exceptions (e.g., to complete a transaction, detect security incidents, comply with a legal obligation). * Right to Correct/Rectify: You have the right to request that Pro Locksmith Redmond correct inaccurate personal information we maintain about you. * Right to Opt-Out: While Pro Locksmith Redmond does not sell personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information as defined by some state laws, should our practices change. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
To exercise any of these rights, please contact Pro Locksmith Redmond using the contact details provided in Section 14 of this policy. We will verify your request using reasonable methods, which may include matching information provided in your request with personal information we already maintain.
7. Data Retention
Pro Locksmith Redmond retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes: * Service Records: Retained for the duration of any service warranty or for tax and accounting purposes. * Communication Records: Retained for a reasonable period to manage customer service inquiries and disputes. * Website Usage Data: Retained according to Google Analytics' data retention policies.
When your personal information is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our services are not intended for individuals under the age of 13. Pro Locksmith Redmond does not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by Pro Locksmith Redmond. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Pro Locksmith Redmond has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
Pro Locksmith Redmond may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, your privacy rights, or Pro Locksmith Redmond's data practices, please contact us:
Pro Locksmith Redmond Email: support@prolocksmithredmond.com Address: 16623 NE 90th Ct, Redmond, WA 98052, USA
